We’re here to help. Whether you have a question about your account, a withdrawal issue, or just want to give feedback, reach out through any of the channels below.
Live Support (Fastest)
The quickest way to get help is through the Live Support feature inside the OX Game app. Tap the Live Support icon from the main dashboard and connect directly with a support agent.
- Available 7 days a week during active hours.
- Response time: under 5 minutes during peak hours.
- Best for: account issues, withdrawal delays, login problems.
WhatsApp Channel
Join our official WhatsApp community for announcements, result updates, bonus codes, and player tips. This is where time-sensitive promotions go first.
- Search ‘OX Game Official’ on WhatsApp or use the WA Channel link inside the app.
- Best for: promotions, game results, community discussion.
Telegram Channel
Our Telegram channel runs parallel to WhatsApp and is often faster for live round result updates. Join both for the most complete picture.
- Find us via the TG Channel link inside the OX Game app.
- Best for: live game updates, real-time announcements.
Email Support
For formal account queries, dispute submissions, or partnership enquiries, you can contact us by email. Include your registered phone number and a clear description of your issue for the fastest response.
- Email: support@oxgame.com
- Response time: within 24-48 business hours.
- Best for: disputes, account verification issues, partnership enquiries.
Before You Contact Us
Check these first — most common issues have quick fixes:
- Withdrawal delay? Wait 24 hours. If still pending, contact Live Support with your transaction ID.
- Login issue? Use the ‘Forgot Password’ option on the login screen.
- Verification stuck? Make sure your CNIC photo is clear, well-lit, and fully visible.
- Missing bonus? Check the Rewards Today and Notice sections in the app.